Polityka zwrotu kosztów

Returns & Refund Policy

Last Updated: September 20, 2026

At audhj.shop, we are committed to providing a reliable, transparent, and satisfying shopping experience for every customer. If your purchase does not completely meet your expectations, or if you need to initiate a product exchange or reimbursement, the detailed terms below explain our operational return standards, logistics timeframes, and settlement procedures.

1. Delivery Coverage & Return Eligibility

  • Service Scope: We manage cross-border shipping across designated European destinations, delivering to Poland and other authorized international regions.

  • Statutory Return Window: You possess the statutory consumer right to request an authorized return and refund within 14 calendar days counting from the exact date your package is physically delivered. Return inquiries submitted past this 14-day limit can no longer be processed.

2. Exclusive Settlement Method: Cash on Delivery (COD)

  • Zero Advance Online Payments: All transactions across our platform are conducted strictly via Cash on Delivery (COD). We do not require or accept online credit card transactions, virtual debit cards, digital wallets, or upfront electronic bank wires during checkout.

  • Inspection Before Handover: No money changes hands beforehand. You retain full freedom to examine your parcel upon courier handover and provide the exact cash total straight to the delivery driver.

  • Zero Hidden Fees: Should you decide to decline the parcel at your doorstep or submit an approved return within the allowed timeframe, we charge no hidden administrative fees, restocking surcharges, or return penalties.

3. Fulfillment Milestones & Transit Schedules

  • Order Preparation Interval: Consignments undergo address verification, quality review, and warehouse packaging within 1 to 3 business days.

  • Logistics Transit Duration: Following carrier pickup from our hub, standard international transport to destinations across Poland and supported regions typically takes 7 to 15 business days.

  • Prompt Cancellations: Because orders enter packaging workflows promptly, requests for delivery address modifications or cancellations must be communicated right away during the early handling stage before carrier handover.

4. Initiating an Authorized Return

To initiate a return request within your 14-day eligibility window, please contact our support desk:

  • Support Contact Email: ahmed0543109112@gmail.com

  • Required Details: Please state your purchase reference number, recipient full name, complete delivery address, product title, and a concise summary detailing your reason for returning.

Our service staff will review your case, provide an official return authorization identifier, and share the specific regional return hub address along with packaging guidelines. Parcels returned without prior notification and authorization cannot be accepted.

5. Return Condition & Intake Standards

For returned merchandise to pass warehouse inspection and qualify for a full reimbursement:

  • Items must remain completely clean, unused, unwashed, and free of any physical blemishes, alterations, or consumer wear.

  • Merchandise must be returned inside its original, undamaged manufacturer packaging.

  • All complementary accessories, user manuals, warranty documents, and protective packaging materials must be present.

  • We recommend selecting a postal or courier provider that supplies parcel tracking numbers to guarantee verifiable proof of return transit.

6. Damaged, Defective, or Incorrect Deliveries

If your shipment arrives damaged in transit, shows technical defects, or contains mismatched merchandise:

  1. Reach out to ahmed0543109112@gmail.com within 14 calendar days of receiving your package.

  2. Provide clear photos or a short video demonstrating the flaw alongside the outer shipping label attached to the box.

  3. Once verified, our team will coordinate a complimentary replacement dispatch or execute a complete financial reimbursement.

7. Refund Execution for Cash on Delivery Orders

Because all storefront orders are settled in physical cash at delivery, refunds cannot be credited back to an online payment card or gateway:

  • After the returned package arrives at our warehouse and passes condition verification, our customer service team will contact you directly.

  • We will establish an agreed reimbursement channel (such as a direct bank wire transfer via IBAN) to remit your funds.

  • Payout clearing intervals depend on regional banking transaction cycles but will be initiated promptly following product verification.