Shipping & Delivery Guidelines

1. Delivery Coverage & Destination Territories

• Service Scope: We manage cross-border shipping across designated European destinations, delivering to Poland and other authorized international regions.
  
  
• Address Standards: Customers must provide complete, accurate delivery addresses alongside an active local telephone number to ensure courier agents can coordinate handover without disruption.
  
  

2. Exclusive Settlement Framework: Cash on Delivery (COD)

• Zero Advance Payments: We operate strictly on a Cash on Delivery (COD) model. Upfront online transactions—such as credit/debit cards, bank wires, or virtual digital wallets—are neither accepted nor required during checkout.
  
  
• Inspection Before Payment: No funds are collected in advance. You retain the right to inspect your parcel upon courier arrival and deliver the exact physical cash amount straight to the delivery driver.
  
  
• Transparent Pricing: Should you decide to decline the parcel at your doorstep or initiate an approved return, we assess no hidden administrative surcharges, processing fees, or return penalties.
  
  

3. Fulfillment Milestones & Logistics Timelines

• Internal Processing Window: Orders undergo address verification, product inspection, and protective packaging within 1 to 3 business days. Orders confirmed during weekends or official statutory holidays begin processing on the next regular business day.
  
  
• Logistics Transit Duration: Following departure from our fulfillment center, standard carrier transport to your designated address in Poland and supported regions typically requires 7 to 15 business days.
  
  
• Estimated Delivery Window: Approximately 8 to 18 business days from order placement to final delivery.
  
  

4. Shipment Tracking & Notifications

5. External Logistical Variables

6. Order Modifications, Cancellations & Return Entitlement

• Pre-Dispatch Modifications: Requests to modify delivery addresses or cancel orders must be communicated to our service team during the initial 1 to 3 business day processing window before the parcel is transferred to the carrier.
  
  
• In-Transit Consignments: Once a package has entered active transit within the courier network, it cannot be stopped, rerouted, or altered en route.
  
  
• 14-Day Statutory Return Right: You are entitled to request an authorized return or refund within 14 calendar days from the physical delivery date. Returned items must remain completely clean, unused, unaltered, and retained in their intact original manufacturer packaging with all accompanying accessories and documentation.
  
  

7. Customer Delivery Responsibilities

• Confirm that all submitted street addresses, building/apartment numbers, and telephone details are complete and error-free.
  
  
• Ensure an authorized adult recipient is available at the delivery location during anticipated delivery hours.
  
  
• Have the exact cash total prepared for direct handover to the courier upon parcel inspection.
  
  

8. Logistics Support Desk

• Store Identifier: audhj.shop
  
  
• Customer Support Email: ahmed0543109112@gmail.com
  
  
• Supported Delivery Scope: Poland and designated European countries